What is Human Relations?
Human relations is the skill or ability to work effectively through and with other people. Human relations includes a desire to understand others, their needs and weaknesses, and their talents and abilities.
In all aspects of life, you will deal with other people. No matter what you do for living or how well you do it, your relationship with others is the key to your success or failure
THE IMPORTANCE OF HUMAN RELATIONS SKILLS
Human rights Today, mangers and employees have a greater awareness of the rights of employees. This awareness calls for more skillful relations among employees, using tact, trust, and diplomacy with greater skill.
The global marketplace Improved interpersonal skills are a critical factor in any country's gaining a competitive edge in the world marketplace.
Growing emphasis on human resources The most important resource in any organization is the human resource
Renewed emphasis on working groups Today's employees tend to like teamwork and participative decision-making in the workplace
Diversity in the workplace Today' workplace contains an unpredicted mixture of racial, cultural, and gender backgrounds.
Human relations is not a study in understanding human behavior in order to manipulate others. Good human relations means being real, positive, and honest, Practicing effective human relations means being yourself at your very best
Learning better human relations skills is not a cure-all. Human relations in not just common sense
AREAS OF MAJOR EMPHASIS
In the broadest sense, the study of human relations has two goals: personal development and growth, and achievement of an organization's objective
Self-Esteem
Self-esteem is the regard in which an individual holds himself or herself
Mutual Respect
The positive consideration or regard that two people have for one another, can exist only when your self-esteem is stable. But without trust, mutual respect is meaningless. Trust is a belief in honesty, integrity, and reliability of another person
Self-Awareness and Self-Disclosure
Self-awareness is the knowledge of how you are being perceived by others. Self-disclosure is the process of letting other people know what you are really thinking and feeling.
Communication Skills
Communication is the process of sending ideas, thoughts, and feelings, and having them received in the way you intended
Group Dynamics
Group dynamics is the set of interpersonal relationships within a group that determine how group members relate to each other and that influence task performance
Motivation
Motivation is the force of the need to desire to act.
Build Your Communication Skills
Learn to communicate honestly
Learn what effective communication is and how to develop this skill
Know what you are communicating to others by increasing your self-awareness
Know what you are communicating to others by your nonverbal signals
Learn to deal effectively with conflict